Payment Policy

At Casivelle, we are committed to providing a secure and seamless checkout experience for our customers across Australia. Below you will find detailed information about our accepted payment methods, processing, and security.

Accepted Payment Methods

We currently accept the following secure payment options:

Credit & Debit Cards

We accept all major credit and debit cards, including:

  • Visa
  • Mastercard
  • American Express

Simply select your preferred card at checkout and enter your details securely to complete your purchase.

PayPal

PayPal offers a fast and secure way to pay online without sharing your financial details.

To pay with PayPal:

  1. Select “PayPal” at checkout.
  2. Log into your PayPal account.
  3. Confirm your payment.
  4. You will be redirected back to our website with your order confirmation.

Shop Pay

Shop Pay provides a fast, secure checkout experience with saved payment and shipping details for returning customers.

Apple Pay

Apple Pay allows you to complete your purchase quickly using Face ID, Touch ID, or your device passcode on compatible Apple devices.

Afterpay

Afterpay allows you to split your purchase into four equal, interest-free instalments.

  • Available to eligible customers at checkout.
  • Payments are made directly to Afterpay.
  • Casivelle receives full payment upfront.
  • Late fees may apply if instalments are missed (as per Afterpay’s terms).

Please note that approval and eligibility for Afterpay are determined solely by Afterpay.

Google Pay

Google Pay allows you to complete your purchase quickly using saved payment and shipping details on compatible devices and browsers.

To pay with Google Pay:

  1. Select “Google Pay” at checkout.
  2. Choose your saved payment method.
  3. Confirm your details securely.
  4. Complete your purchase and receive your order confirmation.

Currency

All transactions on Casivelle are processed in Australian Dollars (AUD).

Prices displayed on our website are shown in AUD and include applicable taxes where required under Australian law.

Payment Processing

  • All payments are processed securely at checkout.
  • Orders will only be processed once payment has been successfully authorized.
  • We reserve the right to cancel or refuse any order if fraudulent or suspicious activity is suspected.

Taxes & Pricing

All prices displayed on Casivelle are in AUD and include applicable taxes where required. No additional taxes or hidden fees will be charged at checkout.

Security & Protection

Your security is our priority.

  • All transactions are encrypted using SSL (Secure Socket Layer) technology.
  • We do not store your full credit card details.
  • Payments are processed through secure and certified payment providers.

Payment Issues

If your payment is declined:

  • Please check your card details.
  • Ensure sufficient funds are available.
  • Contact your bank or payment provider for further clarification.
  • If you continue to experience issues, please contact us at:

support@casivelle.com

We aim to respond within 24 hours (Monday–Friday).

Customer Support

If you have any questions regarding payments, billing, or transactions, please contact us:

Casivelle
Email: support@casivelle.com

Phone: +61 435 414 974

Customer Support Hours:
Monday to Friday

We respond to all emails within 24 hours (business days).