Privacy policy
Last updated: 08 May 2026
Casivelle operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Casivelle is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies;
- From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences, send notifications related to your account, manage returns or exchanges, arrange for shipping, and create a customized shopping experience.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing communications or displaying online advertisements based on your activity on our website. You may opt out of marketing communications at any time.
Security and Fraud Prevention
We use your personal information to authenticate accounts, provide a secure shopping experience, detect and investigate fraudulent or illegal activity, and protect our Services.
Communicating with You
We use your personal information to provide customer support and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws, respond to lawful requests, enforce our policies, or protect our rights.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These may include:
- Shopify, vendors, and service providers who perform services on our behalf (such as payment processing, analytics, fulfillment, and shipping);
- Business and marketing partners to provide advertising services in accordance with their own privacy policies;
- When you request or consent to disclosure, such as through social media integrations;
- In connection with legal obligations or business transactions such as mergers or restructuring.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve its platform. Information you submit to the Services may be transmitted to and shared with Shopify and third parties located outside your country of residence.
To learn more about how Shopify processes your personal information, you can visit the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com/en
Depending on your location, you may exercise certain rights through Shopify’s Privacy Portal.
Third Party Websites and Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies before providing personal information.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.
Security and Retention of Your Information
We implement reasonable security measures to protect your personal information. However, no system can guarantee complete security. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Right to access
- Right to request deletion
- Right to request correction
- Right to data portability
- Right to opt out of marketing communications
You may exercise these rights by contacting us at the email address below.
We will not discriminate against you for exercising your privacy rights.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred to and processed in countries outside your own. Where required, we rely on legally recognized safeguards for such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and post the updated policy on this page.
Contact
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:
Casivelle
Suite #1096
189 Queen St
Melbourne VIC 3000
Australia
Phone: +61 435 414 974