Shipping policy
Last updated: 08 May 2026
At Casivelle, we are committed to delivering a seamless experience from order to arrival. Below you’ll find clear information about our shipping process within Australia.
Shipping Coverage
Casivelle currently ships within Australia only.
We offer free standard shipping on all orders Australia-wide, with no minimum purchase required.
At this time, we do not offer international shipping.
Order Processing
Order Cut-Off Time:
5:00 PM (AEST). Orders placed after this time will be processed on the next business day.
Order Handling Time:
1–3 business days (Monday–Friday, excluding public holidays).
Once your order has been processed, it will be dispatched and you will receive a confirmation email with tracking information.
Delivery Timeframes
Transit Time:
7–11 business days (Monday–Friday).
Estimated Total Delivery Time:
8–14 business days (including processing and transit).
Please note that delivery times are estimates and may vary due to:
- Carrier delays
- Public holidays
- Peak seasonal demand
- Remote or regional delivery locations
- Customs processing where applicable
Shipping Carriers
We work with reputable shipping partners operating within Australia, including:
- Australia Post
- Aramex Australia
- CouriersPlease
- Sendle
- DHL eCommerce
The carrier used will depend on your location and logistics availability.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You may track your order directly through the carrier’s website using the tracking details provided.
Delivery Issues
If you experience any issues with your delivery — including delays, damaged parcels, or lost packages — please contact us at:
We will investigate the matter promptly and work with our shipping partners to resolve the issue.
Incorrect Shipping Information
Please ensure your shipping details are accurate at checkout. Casivelle is not responsible for orders delivered to incorrectly provided addresses.
Contact Information
Casivelle
Suite #1096
189 Queen St
Melbourne VIC 3000
Australia
Email: support@casivelle.com
Phone: +61 435 414 974
We aim to respond to all enquiries within 24 hours (Monday–Friday).